Account access issues usually need support to match the right identity, email address, and workspace before making changes.
Use this guide when
you cannot log in, changed email addresses, cannot find an old workspace, or may have created more than one account.
Before you contact support
Do not send passwords or payment card details. Support does not need your password to investigate account access.
Send the account details
Include the email address you are using now, the email address you may have used before, the workspace or brand name, and whether you signed in with email, Google, or another provider.
If you were invited to a workspace, include the invite email and the email address you used to accept it. If you used a referral link instead of a team invite, mention that too.
What support can check
Support can look for matching user records, workspace memberships, invites, subscription ownership, and recent support context. If the message comes from an email that does not match an account, support may ask for the original account email before discussing workspace details.
Account changes
Support should not say an email change, account merge, workspace transfer, subscription change, or deletion is complete until an admin has actually performed and verified that action.
If the issue is only a missing teammate workspace, ask the workspace owner to check Members and resend the invite to the exact email you use to sign in.
Can support merge two accounts?
Support can investigate whether duplicate accounts exist, but merges or ownership changes require verification and should be handled case by case.
